TasVacations response to COVID-19

3rd August 2020

The Premier has today announced that Tasmania’s border, which was due to open to SA, WA and NT travellers this Friday, 7 August, will now not occur and will remain closed to all jurisdictions (including QLD, ACT, NSW and VIC) until at least 31 August.

He noted that the announcement is based on health advice, the uncertainty in Victoria and the impacts on other states. The Government continues to monitor and review the situation in other states on a daily basis.

24th July 2020

From 7 August 2020, travellers from Western Australia, South Australia and the Northern Territory will be permitted to travel to Tasmania. These states have been identified because they currently have no community transmission of COVID-19 and have low or no case numbers. NB: At this time WA has not yet opened its borders to returning travellers – effectively meaning holiday makers from WA are not yet able to travel without quarantine on return.

Travellers from these states (by air and sea) will be subject to a health check on entry. If travellers are unwell or have symptoms, they will be required to have a COVID-19 test. Everyone coming to Tasmania must register to travel using G2G PASS. You can read more about these requirements at www.coronavirus.tas.gov.au

An update will be provided on 7 August 2020 on possible timeframes and dates to relax restrictions with Queensland, NSW and the ACT, based on public health advice and the situation in those states and territories. However, borders will not open to them before the 14th of August 2020. Borders are expected to remain closed to Victorians for some time yet and our thoughts continue to be with Victorians as they work to contain the spread of the virus.

10th July 2020

Tasmania’s Premier today confirmed Tasmania’s borders will remain closed to non-essential visitors pending a review on 24th July 2020.

Border restrictions to remain in place until at least 31st July 2020.

30th April 2020

The Tasmanian Government has indicated it will review current travel restrictions related to Covid-19 on 15th May 2020. At this time we will update our website to reflect any new policy.

Booking Terms & Conditions

EXISTING CUSTOMERS TRAVELLING FROM JUNE 1 2020

  • Current Government Travel Restrictions would indicate travel within Australia and across some state borders will be unlikely for the foreseeable future. Travel to and from Tasmania is currently not available unless travel is deemed “essential services”.
  • If you have existing holiday bookings with TasVacations from 1 June onwards and wish to re-schedule your travel for a later date TasVacations will not apply any amendment fee. However, should travel dates fall into different season it is possible different pricing may apply.
  • If it becomes necessary to cancel your booking TasVacations will be provide a travel credit to be utilised on future bookings with TasVacations until 30 April 2022. Alternatively we will provide a full refund of amounts paid less a $100 non-refundable deposit per person in addition to any fees applied by external suppliers.
  • The non-refundable deposit will be held on file for credit to future travel booked with TasVacations for travel until 30 April 2022.
  • NB Products with strict booking conditions which include, yet are not limited to, airfares and “Spirit of Tasmania” may not be refundable.

NEW BOOKINGS MADE FROM MAY 1 2020

  • $100 per person is required at the time of booking to confirm the itinerary. The balance of fares will be payable no later than 30 days prior to travel. Products with strict booking conditions which include, yet are not limited to, air-fares and Spirit of Tasmania will need to be paid in full when booking in order to confirm as these components are non-refundable. Bookings made within 30 days of travel will require full payment at time of booking. Bookings paid for by credit card will attract a surcharge. Please contact your travel agent or our office for details. In addition, some services booked by TasVacations require prepayment prior to confirmation. These tours include multi-day walking tours and some other products. Your TasVacations Travel Consultant will advise you of this at the time of quoting.

BONDS

  • A bond or credit card imprint may be required by your accommodation or car/campervan hire supplier in case of any incidentals that are not included in the cost of your holiday.

CANCELLATIONS AND AMENDMENT FEES

  • Prior to final payment: No refund of your deposit paid. The non-refundable deposit will be held on file for credit to future travel booked with TasVacations for travel until 30 April 2022.
  • After final payment: No refund of your deposit paid plus any fees imposed by the supplier which could be up to 100% of monies paid. The non-refundable deposit will be held on file for credit to future travel booked with TasVacations for travel until 30 April 2022.
  • After Commencing Travel: If cancellation is at request of traveller irrespective of reason no money to be refunded once travel has commenced including unused services. Where cancellations are due to inability of service provider to fulfil the services full refunds will be available subject to supplier cancellation policy. No requests for refunds will be accepted 30 days after travel departure date. We always recommend travel insurance for peace of mind to cover unforeseen circumstances.

TasVacations standard amendment fee (once a deposit has been paid) is $50 per amendment. As a consequence of Covid-19, TasVacations has relaxed this condition and will provide FREE amendments for all bookings until 30 June 2021.


TRAVEL PROGRAMME CANCELLATION

TasVacations reserves the right to cancel tour programmes prior to departure for reasons which are beyond the control of the company such as industrial disputes or the inability of a supplier to deliver services. In this event, TasVacations will refund monies paid prior to cancellation less any charges imposed by other contractors and charges incurred by TasVacations.

30th March 2020

As a result of the recent events surrounding COVID-19 (coronavirus) and acknowledging travel-related uncertainties for the foreseeable future we have updated our booking conditions and cancellation policies to adapt to the constantly evolving nature of this pandemic. This update takes effect immediately and applies to all forward travel bookings from midnight 30th March 2020.

We have taken the approach to cancel all travel booked through TasVacations from 30th March 2020 until 31st May 2020. We will reconsider this period as the situation surrounding COVID-19 progresses.

27th March 2020

Federal and State Governments closed borders within Australia and mandated that all travellers into Tasmania will be required to enter a Government controlled isolation venue for a period of 14 days.


Tasmanian COVID-19 Information


We have no indication at this stage as to how long these travel restrictions will be in place. We will be reviewing the recommendations of our state government as updates come to hand and will in turn pass on whatever details we have to our trade partners and clients.

20th March 2020

In response to Conronavirus (COVID-19) the Tasmanian Government declared a state of emergency for Tasmania and announced that as of midnight 20 March 2020 all "non essential" interstate and international travellers to Tasmania will need to self-isolate for a period of 14 days.

Resources:

ACCC - COVID-19 (coronavirus) information for consumers

Tasmanian Government - Coming to Tasmania