TasVacations response to COVID-19

20th March 2020

In response to Conronavirus (COVID-19) the Tasmanian Government declared a state of emergency for Tasmania and announced that as of midnight 20 March 2020 all "non essential" interstate and international travellers to Tasmania will need to self-isolate for a period of 14 days.


27th March 2020

Federal and State Governments closed borders within Australia and mandated that all travellers into Tasmania will be required to enter a Government controlled isolation venue for a period of 14 days.


Tasmanian COVID-19 Information


We have no indication at this stage as to how long these travel restrictions will be in place. We will be reviewing the recommendations of our state government as updates come to hand and will in turn pass on whatever details we have to our trade partners and clients.

UPDATED Monday 30th March 2020

As a result of the recent events surrounding COVID-19 (coronavirus) and acknowledging travel-related uncertainties for the foreseeable future we have updated our booking conditions and cancellation policies to adapt to the constantly evolving nature of this pandemic. This update takes effect immediately and applies to all forward travel bookings from midnight 30th March 2020.

We have taken the approach to cancel all travel booked through Tas Vacations from 30th March 2020 until 31st May 2020. We will reconsider this period as the situation surrounding COVID-19 progresses.

UPDATED BOOKING TERMS AND CONDITIONS

Bookings for customers travelling from 30 March 2020 to 31 May 2020:

  • If you have booked travel departing between 30 March 2020 and 31 May 2020 you will receive a full credit of all monies paid (less any fees imposed by suppliers) to use on a future Tasmanian holiday bookable on all product throughout the TasVacations range, departing prior to 30 April 2022. This travel credit will be automatically applied to your TasVacations booking.

  • Bookings for customers travelling from June 1 2020:

  • At this stage all travel departing from 1 June 2020 will continue as planned. If the government restrictions extend, we will extend our cancellation period and you will be notified directly by our customer care team or your travel agent. At this point you will be provided with 100% credit on all monies paid.
  • If you choose to suspend your travel departing from 1 June 2020, you will receive a credit of all monies paid to use towards a future Tasmanian holiday bookable on all product throughout the Tas Vacations range, departing prior to 30 April 2022.
  • Additional Information:

    No cancellation or amendment fees will be charged by TasVacations for changes in booking dates for travel booked prior to 30 March 2020.
    Credits can be used towards the full TasVacations holiday range and will be subject to prices offered at the time of re-booking.
    No monies will be refunded once travel has commenced including unused services.

    Resources:

    ACCC - COVID-19 (coronavirus) information for consumers

    Tasmanian Government - Coming to Tasmania

    Tourism Related Events and Operator Cancellations

    Please view the link below for the latest event and operator cancellations. Details can change on a daily basis so please contact oerators/organisers directly for the latest updates.

    Attraction & Event Closures